How to Recover your Gmail Account

How-To Recover Your Gmail Account

I guess it safe to assume that you already went to and tried to log in using your username and password, but couldn’t because either the username or the password seems to be wrong.  Listed below are various options which could help you in recovering your account.

If your password is the problem, click on the “Can’t access your account?” link and choose the “I don’t know my password” option which will direct you to a page with up to three recovery options:

  1. Get a verification code sent to your mobile device.
  2. Request a password reset e-mail to be sent to your recovery account.
  3. Answer your security question and perform an on-line password reset.
  4. Proceed to the Account Recovery Form. Look for a “Verify your identity” link if the other options don’t work.

If you are told the account does not exist, it may have been deleted by a hacker or you might have typed the wrong username. You might try to recover the account by using the Account Recovery Form:

Forgot the account name?, (which is probably the reason why Gmail tells you the account does not exist in the first place), just use the “Can’t access your account?” link and choose the “I don’t know my username” option:

If Gmail tells you to enter a mobile number to receive a SMS code, below is a link in which you would need to follow the process described there:

If you see: “Lockout (Sector 4)”,its an error that indicates that the account might be compromise. The account should automatically unlock itself in 24 hours or less.

If you see “Temporary Error (502)” or 500, do not worry, its just an internal error from Gmail’s part and should be fixed soon.

If you see any message about account “maintenance”, its just that Gmail is performing server maintenance and it takes 24 hours or less:

If you see any messages about being underage, Gmail believes you are too young to own a Gmail account (13 years or younger):

If you see any message about your account being “Disabled” or “Suspended”, It means that you might have committed some abuse, violation of the Terms of Service, or it might just be a compromised account. Just follow any instruction given by Gmail or the links they give you when you try signing in:

If you see an error that is not listed above, check out the link below which contains all possible errors that Gmail might show:

If you still do not know what to do, Gmail has an article that could help you out. You can also use it to walk through the process of account recovery.

81 Responses to“How to Recover your Gmail Account”

  1. Ron Hilhorst
    April 29, 2013 at 5:54 pm #

    I cannot access my email, I created it a while ago and had not used it and only used it once or twice and then forgot my password so cannot access it , can you reset it for me and then I can make a new password.

    You can contact me at to let me know how we can resolve this.

    • gunawan sugita
      May 21, 2013 at 12:05 pm #

      will you please contact me at my cell phone +62816624032 (indonesia), so i can create a new one. thank you very much.

    • BRIAN
      June 22, 2013 at 4:25 pm #

      someone stoll library movies i borrowed, took six monthe to afford to pay for all the movies, during that six months i was denied access of usage to library computers. IN THAT TIME I FORGOT MY PASSWORD , RECOVERY PAGE ASKED FOR MY PASSWORD , TO RETRIEV MY PASSWORD, WHAT?! AND ASKED ME THE DATE OF MONTH , DAY AND YEAR I OPENED THE ACCOUNT, AGAIN WHAT?! CAN I JUST OPEN ANOTHER ACCOUNT TO ACCESS MY OLD ACCOUNT EASIER??? HAY TRINITY, HELP ME…

  2. Ella melanson
    April 29, 2013 at 7:15 pm #

    how do I sign up to play cames thanks

  3. hamid
    April 30, 2013 at 7:55 am #

    dear sir i live in iran and for the past 3 months i have tried to access to my account but i can not even open home page.always a message comes that the connection is untrusted . please let me know how can i access my e mail

  4. sosthene katwale
    April 30, 2013 at 8:46 pm #

    I face the problem of accessing my email account while the username and password are ok

    • jeena
      May 7, 2013 at 1:15 pm #

      my email user account is not valid .it shows enter a valid email username. But i wrote it correctly. Plse help me.

    • Mercy Hatendi
      March 22, 2014 at 4:10 pm #

      please help I need to access my gmail account

    • March 22, 2014 at 4:15 pm #

      Why I cant access my Gmail account

      • March 22, 2014 at 4:20 pm #

        Am getting annoyed why I cant access my Gmail account!!!!

  5. sosthene katwale
    April 30, 2013 at 8:49 pm #

    i face a problem on accessing my email acc and the username and pasword are ok

    • liliane
      June 26, 2013 at 6:52 pm #

      I am asked , again and again, to fill in my e-mail + password.
      The moment i get off my gmail account, i need to fill it again, although i marked “keep me connected ” [or so] positively . It’s really annoying !!!
      It wasn’t so a few weeks ago.

  6. Marguerite Stiles
    May 1, 2013 at 12:44 am #

    Why do I keep getting a message stating this app email has stopped unexpectedly?

    • Marguerite Stiles
      May 1, 2013 at 1:23 am #

      Please never mind! I am so angry with gmail right now! I have had nothing but trouble since almost day one! This is at least the fourth time that this has happened!!!!

  7. P. A. Murali Krishna
    May 1, 2013 at 6:12 am #

    My is personal, Please secured, Thank u.

  8. Kokilavany D/O Kannan
    May 1, 2013 at 8:38 am #

    I can’t log in to my gmail account…

  9. Mary Humphries
    May 1, 2013 at 12:23 pm #

    I set up a second gmail account and now I am unable to log into my original account. It does not stop at the log-in page to allow me to enter my username/password: it just automatically goes to the new, second account. Please help! I think I have tried everything.

    I am still able to get into the original account on a different computer. ????

    • Debby L
      June 3, 2013 at 10:45 pm #

      I created a second account for writing a blog. Now, I cannot log into original account. The system takes me right to the second account and does not give me the option to sign into the original account. I need both accounts.

  10. ayushgupta
    May 2, 2013 at 7:39 am #


  11. mwamipatrick
    May 2, 2013 at 6:24 pm #

    Can’t access my account

  12. David Stripeikiis
    May 3, 2013 at 10:59 pm #

    what is error 324????

  13. Me
    May 7, 2013 at 9:14 pm #

    I changed my password on my gmail acct & now I can’t log into my gmail from my iPhone, when I try to it tells me my password or username is incorrect.. I’ve tried it over & over & nothing works.. I even deleted my gmail off my phone & tried reinstalling it with out success.. Any ideas??

  14. tade adeshina
    May 8, 2013 at 1:43 am #

    I don’t know what happened to my account,pls help me recover it

  15. Jitendra kumar
    May 8, 2013 at 5:08 am #

    Can,t access my account last week . Rqst. recover same by priority. with a lot of Thanks

  16. tapashi chakraborty
    May 8, 2013 at 11:00 am #

    when i go to log in it shows “untrusted account”

  17. khaleelahamed
    May 9, 2013 at 3:59 am #

    Not open my account

  18. reitumetse madela gloria
    May 9, 2013 at 11:13 am #

    it doesnt want to open my account

  19. Franklin
    May 9, 2013 at 2:34 pm #

    I failed to access my account,once i try it tells me to put ON my cookies

  20. murali raj.s
    May 10, 2013 at 3:37 am #

    my mail as not allowed in net work

  21. Jayesh shilu
    May 10, 2013 at 5:18 am #

    Missed my password.

  22. Ananias Tlou
    May 10, 2013 at 7:20 am #

    Cant access my account

    • bill mcgowen
      June 25, 2013 at 1:37 am #

      My son died with information for children on email. We do not have his password. please send password for I am his father at
      Please rush. Emergency!

      Bill S. McGowen 713-589-3156
      248 mustang mesa
      liberty hill. texas usa 78642

  23. masudul islam
    May 12, 2013 at 11:56 am #

    my 2nd gmail account are not loging

  24. ganesh
    May 13, 2013 at 7:23 am #

    I am using a software which uses only dt 1-1-2000 but gmail account not opening if the date is 1-1-2000 not changing date how to open solution plz help me

  25. barry j festus
    May 15, 2013 at 11:44 am #

    i dont have access to my account anymore, whenever i try

  26. barry j festus
    May 15, 2013 at 11:45 am #

    i no longer have access to my account. it always ask me DNS not found.. help me out

    May 15, 2013 at 1:46 pm #


  28. talassine
    May 16, 2013 at 11:54 am #

    can’t access my account

  29. charles laryea
    May 16, 2013 at 1:52 pm #

    i can’t access my account on my computer

  30. maahy
    May 17, 2013 at 6:25 am #

    I can’t access my account

  31. Melaku Tefera
    May 19, 2013 at 7:29 pm #

    If you don’t know correcting don’t play on my time

  32. Michael Anthony Black
    May 23, 2013 at 11:00 pm #

    this is the second time I have had trouble signing in to my g-mail account! I have the same password that I’ve had since January! Do I need to come up with a new Password or something? Can someone help me out here?!!!

  33. Huma
    May 27, 2013 at 3:32 am #

    I cant access my gmail account, Help me

  34. Martha Nickle
    May 29, 2013 at 12:55 am #

    I am able to use my gmauil from my I Phone and my I Pad but not from my laptop. This just happened within the last 2 weeks. I have had a family member try to log in for me from their computer and they have no problems with the user name or password. This is becoming a big problem as I need to be able to access my gmail and the history. Please advise me of whqat I need to do.

  35. Nito
    May 29, 2013 at 7:38 am #

    I forget my gmail password and also my secondary email id and password

  36. Sherpal yadav
    May 29, 2013 at 6:01 pm #

    I set up a second Gmail account and now I am unable to log in to my original account it does not stop at the login page to allow me to enter my username /password. It just automaticatly goes to the new second account please help me .I thing everything please help

    • cesar augusto salazar sandoval
      June 3, 2013 at 8:28 pm #

      no puedo accedr a mi cuenta

  37. Marufa Chavoos
    May 31, 2013 at 5:50 pm #


    I created my gmail account 2years ago and connot remember my password?

    Please could kindly reset it

    Ps. I tried the password recovery page but no use!

    Thanks a mil

  38. Pamela
    June 2, 2013 at 2:45 pm #

    I made a google account on my phone but I can’t get it on my computer. what do I do?

  39. Lori Middler
    June 2, 2013 at 6:38 pm #

    I cannot get this account to register on my iPhone or be active on my laptop..can you help? Regards..Lori

  40. ranisha
    June 3, 2013 at 6:02 am #

    I can not access my gmail account and please help me to log in ….

  41. ketan mehta
    June 4, 2013 at 9:58 am #

    i could not open my account

  42. rolf preckel
    June 4, 2013 at 11:23 am #

    I am unable to access my account. Please help.

  43. Rosalinda Isorena
    June 4, 2013 at 1:04 pm #

    I have an alternate email address
    Since I created another gmail address with a different name, and not using my PC (currently being serviced)but my old laptop, I am unable to access emails from my gmail account

  44. ankur
    June 5, 2013 at 3:49 pm #

    I am not able to access my Gmail account. please help.

    • amiya mohan das
      June 18, 2013 at 5:29 pm #

      Please get me the window to get access to my e-mail account

  45. Abdulwahab
    June 15, 2013 at 10:29 am #

    creat a password in my g-mail account
    please accept my g-mail id and creat a password

  46. resty
    June 15, 2013 at 10:54 am #

    please i foregott my password and now i can not go to the google play but i cannot pliz help me

    June 15, 2013 at 4:43 pm #

    i cant open my email. it says this connection is untrusted. what should i do to open.

  48. Ahmed Abubakar
    June 15, 2013 at 7:12 pm #

    Please my gmail account is not working now please help me now

  49. Victoria
    June 16, 2013 at 1:44 pm #

    Hello I really need help with resetting my password. I set my account up in 2009 and I do not know the answer to the recovery questions. You can contact me at Please help!

  50. hawraz
    June 18, 2013 at 10:56 pm #

    i cant sign in my gmail email

  51. Linda
    June 19, 2013 at 12:45 am #

    can no longer access my gmail account,is showing untrusted application each time i try to access my account,pls what should i do

    June 19, 2013 at 3:03 am #

    The server security certificate is not yet valid. help me for solve this error.
    Thank You

  53. grace eileen ansah
    June 19, 2013 at 11:21 am #

    can not open my account.

  54. cleon stanford
    June 19, 2013 at 9:18 pm #

    I cannot retrieve my e mail account please help me

  55. Sheperria Foote
    June 19, 2013 at 9:19 pm #

    I cant find my email account.

  56. maxamed xaaji
    June 20, 2013 at 7:35 pm #

    please i need my gmail

    June 21, 2013 at 8:31 am #

    in desktop new installation of gigabyte mb & finding my mail details

  58. mrakib
    June 22, 2013 at 6:04 pm #


  59. jean york
    June 22, 2013 at 8:21 pm #

    Cannot access my account I switched, from samsung3 to a samsung4 will allow me on old phone not new one please help I have user name an password correct.

  60. rabitha kr
    June 23, 2013 at 6:23 pm #

    hai….how r u

  61. rabitha kr
    June 23, 2013 at 6:23 pm #

    dsfgfg jhlkjk vfbxc

  62. rabitha kr
    June 23, 2013 at 6:25 pm #

    hai im rabitha….

  63. gregory fraser
    June 24, 2013 at 1:53 pm #

    hi there i cant open my emails forgot my password now account has been disabled
    was trying to open with my code which i received via text message, can u please help me to recover my account.

    thanking you in advance
    your faithfully
    mr gregory fraser

  64. Losalini
    June 26, 2013 at 5:54 am #

    Hi!! I can’t access my gmail account. It keeps telling me password incorrect. I can be contacted at

  65. saritha
    June 26, 2013 at 7:43 am #


  66. January 27, 2014 at 8:40 pm #

    pilaes open my gmail taings

  67. January 27, 2014 at 8:43 pm #

    my paaswed najeem118 cenfom

  68. January 27, 2014 at 8:47 pm #

    pealise open

  69. malio
    July 2, 2014 at 9:37 pm #

    This website truly has all of the information and facts I wanted concerning this subject and didn’t know who to ask.

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